• Should a guest need access to a wheelchair space or other accessible seating, ticket purchases may be made through the Jaguars ticket office. Please call (904) 633-2000 to inquire about purchasing accessible seating. Guests not in wheelchairs but needing special assistance should also contact the Jaguars ticket office. Please note that availability may be limited and guests may be advised to inquire about accessible seating on site during game day.

    • For assistance on game day, guests in need of accessible seating should visit the nearest Guest Services Booth to inquire about relocating their seating location. Guests inquiring about relocation will be permitted to relocate their ticketed seat, along with one (1) companion. We may not be able to accommodate your full party.

    • Accessible relocations on game day are subject to availability, granted on a first-come, first-served basis and relocation is NOT guaranteed. Guests in need of an accessible seat are encouraged to arrive early.

    • Guests needing a medical exception for a prohibited item, such as an insulated non-clear bag, should contact the Jaguars in advance by FILLING OUT THIS FORM. Medical exceptions will be provided via email no later than 48 hours prior to kickoff. All items entering the stadium are subject to proper security inspection.  

      On gameday, please ask for a Gate Supervisor if a medical exception is needed at entry.

    • To request assistance prior to game day, please contact the Guest Experience department at myexperience@nfl.jaguars.com or 904-633-2000.

      For all accessible ticketing related inquiries, please contact the Jaguars Ticketing department at ticketing@jaguars.com or 904-633-2000.

      For assistance on game days, please visit the nearest Guest Services Booth or a Mobility Assistant Representative.

    • All Jaguars-controlled stadium lots (inclusive of accessible parking spots for those needing reasonable accommodations) are sold in advance on a full-season basis.

    • If you are in need of accessible accommodations and are unable to acquire an accessible parking pass, a designated drop-off location has been created on both the east and west side of the stadium to allow a guest with a disability to be dropped off as close as possible to the facility. When entering these locations, please inform the parking attendant and police officer that you are dropping off a guest. 

    • Pregame Drop-Off / Postgame Pick-Up Procedure

      • DROP-OFF:

        • West side drop-off: Located at Gate 1. Enter Lot M using the Georgia and Adams Street entrance.

        • East side drop-off: Enter Lot C off of Gator Bowl Blvd.

        • Please note that vehicles parked or idling in designated lots without a valid pass will be towed at the owner's expense.

      • PICK-UP: Traffic continues to flow away from the stadium for at least 30-45 minutes following the game. Please direct guest(s) needing assistance to either use the postgame golf cart shuttle service or wait at the closest gate location until the traffic pattern is no longer one-way.

    • In addition to the pick-up and drop-off locations, an accessibility shuttle service is available throughout the Sports Complex Parking lots throughout game day.

    • Pregame:

      • After you have parked in your Jaguars managed lot, please let a parking attendant know that you are in need of the shuttle. Please note that this service may not be available in privately owned and operated lots, such as Tailgaters Parking Lot.

    • Postgame:

      • If guests need assistance to their vehicle, a postgame golf cart shuttle program is available starting in the fourth quarter and is located on the West Side near lots M and N.

    • Guests will be assisted on a first-come, first-served basis. Golf cart shuttles are limited in seating, so only the guest in need of assistance and one companion may use this service. The shuttle service is limited to the immediate Sports Complex parking lots. Privately-run golf cart shuttle services are also available for guests at their own risk.

    • Wheelchair escort service is available at all perimeter gates of the stadium. Please find a Mobility Assistance Representative at most gate entries to request an escort when you arrive. This service will bring guests from the perimeter gate to their seats. Wheelchair escort service will return after the game to pick up guests at their seats and return them to their original perimeter entry gate.

    • Due to high demand, please note the service may come with a wait time.

    • Please note that if you need a wheelchair for all movements throughout the stadium, it is advised that you bring a wheelchair for your personal use throughout the entire day and contact the Jaguars ticket office at (904) 633-2000 for accessible seating availability. The Jaguars do not offer storage for personal wheelchairs or other accessibility devices in-stadium. The wheelchair escort service is intended to relieve patrons in need of the initial long entry and exit walks.

    • Guests are encouraged to utilize the ramp closest to their entry gate for direct access to the main and upper concourse.

    • Elevators at EverBank Stadium are reserved for guests with mobility and ADA needs. Elevators are located in the East and West Club (ticket required) and at Gate 4 in the South End Zone.

    • The escalators at Gate 2 and 3 have been removed. Escalators in the South End Zone will lead guests to the Main Concourse, Sky Patio and East Upper Deck only.

    • If you need assistance getting to your seating location, please find one of our Mobility Assistance Representatives at most gate entries and on some ramps.

    • Guest Services Booths open two hours prior to kickoff and close following the game. Guests may visit the booths to ask questions or seek assistance. Guest Services Booths are in the following locations:

      • Main Concourse: southwest corner at Section 102

      • Main Concourse: north end zone at Section 123

      • Main Concourse: southeast corner at Section 144

      • Upper Concourse: west upper deck at Section 410

      • Upper Concourse: east upper deck at Section 436

      • Gallagher Club East & West: On the ground level and immediately outside the elevator on the upper and lower levels.

    • Single-stall family restrooms are available for guests who need privacy for family or medical reasons. Family restrooms are located throughout the stadium on the main concourse near sections 102, 123, and 144 as well as the upper concourses near sections 410 and 436.  

    • The Mom Pods are a mobile, air-conditioned breastfeeding and lactation stations for nursing parents. Equipped with televisions, these rooms provide a private, comfortable and sanitary space for all mothers.

    • They are located in the south end zone beneath the Bud Light Party Zone, next to the Jags Pro Shop and Daily's on the ground plaza level.

    • Trained service animals are permitted inside EverBank Stadium. All service animals must remain on a leash or in a harness at all times. A guest whose service animal poses a threat to the safety of other guests may be asked to escort the animal off the premises.

    • All other animals, including pets and emotional support animals, are prohibited.

    • EverBank Stadium offers closed captioning through CaptionCast on your smart device. Using the Jaguars Mobile App go to Game day and select CC ID: 'Jaguars.' On the internet, visit https://captioncast.eegicap.com/ and your event ID is 'Jaguars' (ID is case sensitive). In addition to closed captioning, assistive listening devices are available at all Guest Services Booths. 

    • Assistive listening devices are available for checkout at all Guest Services Booths.

    • Please visit the nearest Guest Services Booth to register your child(ren) or adult guest and receive a wristband that states your section, row, and seat. Children who have lost their parents should be escorted to the closest police officer, Guest Services Representative, or Guest Services Booth. Paging is not permitted at the venue.

    • The Jaguars Ticket Office is equipped with a TTY line at (904) 633-2202.

    • Sign language interpreters can be provided for guests who are hard of hearing at select events at EverBank Stadium with advance notice of at least three weeks prior to the scheduled event. Please contact the Guest Experience Department at (904) 633-2000 or myexperience@nfl.jaguars.com for more information.